Under the supervision of the General Manager, the Operations Manager manages and coordinates ELILI operational team, supervises and monitors the daily operations and the development of ELILI activities.

Tasks and responsibilities

1. Managing and supervising operations

- Ensuring the deployment of ELIL services offer on the field and the achievement of the objectives defined in the yearly operational planning;

- Guaranteeing the proper implementation of operational procedures and ELILI methodology through regular visits in the field;

- Supporting and orientating the Branch managers, the Field Officers, Branch Assistants in their daily tasks;

- Monitoring and supporting the operational team in promoting the services in vulnerable communities, poor areas

- Validating the loan disbursement plans and loan fund requests submitted by the operational team, while assessing quality of Credit Committee Minutes and analysis, and leading some Credit Committees;

- Ensuring the collection of accurate data regarding the socio-economic profile of partners;

- Monitoring and managing the quality of the credit portfolio and supporting the operational team in loan recovery processes in case of delinquency;

- Regularly participate in conformity assessments of operations documents and cash balance;

- Monitoring the evolution of each branch portfolio

- Monitoring the portfolio indicators of ELILI and ensure regular reporting;

- Contributing to the update of operational policies and processes and to the improvement of services offer (both existing and new financial and support services);

- Contributing to the development and update of the training offer for beneficiaries;

- In collaboration with the General Manager, conducting prospection and feasibility studies for the ELILI expansion in new areas.

2. Facilitating and managing the HR resources under supervision

- Coordinating and managing the Branch manager’s work, definition of priorities and deliverables;

- Facilitating regular meetings with the operational team;

- Facilitating link between branches and the Rural Development Assistant;

- Leading the recruitment process of Branch Managers and Field Officers

- Assessing HR under supervision;

- Participating in the initial training of operational staff and ensuring their continuous training on processes and training modules for partners;

- Enforcing ELILI’s code of ethics and social mission among the operational team.

3. Contributing to strategic and financial planning

- Contributing to operational and financial planning on a yearly basis;

- Contributing to the definition of mid/long term strategy in participating to strategic planning workshops.

- Elaborating the monthly cashflow forecast of the operations (disbursements, principal and interest collection, etc.)

EVALUATION CRITERIA

- Reliability of information and availability on the project;

- Responsiveness to requests;

- Good editorial and communication skills;

- Strong autonomy and pro-activeness;

- Ability to work as a team;

- Commitment to uphold ELILI’s Vision, Mission, Core Values, goals, policies and procedures

Chargé·e d'étude qualitative - stage

Financial officer

Logistics & Administrative Assistant

Operations Manager

Services non financiers agro dans les institutions de Microfinance - stage