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Implementation Specialist - Onboarding (Bengaluru, India)

    Description

    Do you want to be part of a cutting-edge revolution that's redefining the automotive industry? If so, look no further. At CarCutter, we don't just offer a product, but a vision.

    Backed by Diffusely, the global leader in image quality, CarCutter is the leading  automotive tech-based image solution offering a game-changing SaaS product to car dealerships and marketplaces.

    We are at the forefront of innovation, providing AI-driven technology that is reshaping the car selling experience, capturing attention, and driving sales like never before.

    Visit our websites to learn more about us: www.car-cutter.com / https://diffuse.ly/

    Missions

    Localisation: Bengaluru, India

    Due to our steady growth, we are now expanding our passionate & motivated CarCutter team to Bengaluru! 

    We are looking for a tech-savvy person who is open to working during European/American market hours to effectively communicate and collaborate with customers and teams across a different time zone. This ensures our clients are onboarded quickly and efficiently to use our product. 

    Responsibilities:

    • Overseeing the end-to-end onboarding/support process for new customers, ensuring timely and accurate product delivery.

    • Collaborating with Sales and CSM teams to understand customer requirements.

    • Performing account configuration and integrations.

    • Handling communication with third-party companies to ensure our product is well integrated into our customers' environments.

    • Debug technical difficulties and perform root cause analysis

    Profil

    Skills Required:

    • Technical Proficiency: API’s, CRM tools like HubSpot.

    • Strong communication skills and customer-oriented thinking.

    • Ability to empathize with customers and be able to provide preliminary root cause analysis.     

    • Knowledge base creation and management.

    Who should apply?

    • Candidates with  experience in solving customer problems with technical complexities.

    • Technical analysis with a keen eye for detail.

    • Candidates with 2+ years of experience in similar role

    Hiring Process : 

    • A first call with a member of our Talent Acquisition Team

    • Technical discussion with one of our Technical Specialists

    • Meeting with the Customer Success Manager Team Lead

    • Welcome aboard!

    If you are looking to gain experience in an international, creative and dynamic environment in the automotive world, please submit your resume and we look forward to hearing from you!

    Join CarCutter by Meero and help us transform the Automotive photography industry with CarCutter!