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[INDIA] Service & Sales Support Engineer | South (Chennai) | M/F/D

  • Permis requis

Description

BioLogic, a global high-tech company based in Grenoble, France, develops, manufactures and distributes high-precision analytical measuring instruments in the fields of basic electrochemistry, energy storage and conversion (batteries/fuel cells/supercaps), photovoltaics, corrosion, sensors, electrical material testing and rapid kinetics to customers in research and industrial laboratories. The company is experiencing steady and strong international growth and generates more than 90% of its turnover from its export activities.  Due to continued growth, we, the India subsidiary BioLogic, are looking for a Service & Sales Suport Engineer (m/f/d).

Mission

To support our business growth in Southern part of India, we are looking for a Service & Support Engineer who can provide technical service support to our customers in the region.

Reporting to: Support Manager

Location: Chennai

Your Duties Include:

  • Acquire an excellent understanding of our products and its applications.

  • Perform Instrument installations, service activities and preventive maintenance as required along with accompanying documentation and reports.

  • Take ownership to resolve and/or escalate customer issues and complaints and provide onsite or remote technical support as per client requirements.

  • Perform and document the installation and operational qualifications of all new instruments.

  • Resolve instrumentation issues through hardware and software troubleshooting.

  • Manage communications (email and telephone) with customers to ensure issue resolution and proper follow-up.

  • Communicate effectively with customers and build good relationships with them.

  • Troubleshoot and perform repair works of instruments, electronic boards and cables as required.

  • Coordinate for deliveries, Maintain local inventory with proper records, for spares and instruments.

  • Perform product demonstration for customers as required in coordination with Area Sales-in-charge.

  • Maintain records of installation and service activity details in service register & installation certificates.

  • Prepare and submit reports on customer facing activities to the management in prescribed formats.

  • Work in coordination with the team and actively participates in team meetings.

Profil

Requirements:

  • Experience: Minimum 1 - 3 years or above in Institutional sales and service, Industries, R&D Centres

  • Education: B.E / B.Tech. in Electrical or Electronics; MSc.

  • Language: Compulsory: English; Preferred: Tamil.

  • Travel required – up to 60%.

  • Excellent communication and organizational skills

  • Ability to learn and pick-up troubleshooting skills quickly and can handle service issues independently

 

Preferred:

  • Prior experience in field of analytical instruments.

  • PCB soldering, PCB repairing skills.

  • Knowledge of Electrochemistry, Corrosion or Battery Testing, is an advantage.

  • Basic knowledge in MS Office, including Word, Power Point, Excel

 

Skills:

  • Troubleshooting, repairing, and tracking instrument issues.

  • Problem solving & analytical mindset.

  • Ability to build relationships.

  • Proactive and has an eye for details.