As part of its steady growth and in line with its organisational priorities, IMPACT has made the decision to implement a digital transition, in line with its global partner ACTED and taking into account the operational partnership in our countries of intervention. This entails a) proposing, designing, implementing, and mainstreaming use of modern software and cloud platforms to enable and improve communication, collaboration and information sharing, and empowering IMPACT staff to perform their duties effectively b) supporting other functions (mostly IT, logistics and procurement) with clear guidance and technical backstopping c) training IMPACT staff in use of the implemented solutions, and advocate for improvements of internal processes leveraging those solutions. All activities are to be implemented in compliance with IMPACT’s CoC and guiding policies, and more specifically imperatives related to data protection, data storage and data sharing, also in close alignment/cooperation with ACTED HQ IT teams to ensure developments are compatible, yet potentially owned by IMPACT (as a medium term strategy to ensure gradually independent processes). 

Under the supervision of the IT & IS Manager, the Senior IT Officer is responsible for managing and maintaining critical aspects of an organization’s IT infrastructure. The role will encompass various technical domains, ensuring the smooth operation of hardware, network, and security systems.

Hierarchical Relationships

Under the authority of:

-        IT & IS Manager

Functional Relationships

Internal:

-        HR, logistics & finance teams

-        Country IT focal points

-        Data protection focal point

-        IT officer (80%)

-        IT support officer (25%)

-        Digital Transformation Officer

External:

-        IT suppliers & service providers

-        IMPACT’s hosting partner (joint tenant) – Acted IT HQ team

1. Laptop Management

• Procurement and Deployment: Oversee the acquisition, configuration, and deployment of laptops for employees.

• Maintenance and Troubleshooting: Regularly maintain laptops, diagnose hardware and software issues, and provide technical support to end-users.

• Security Measures: Implement security protocols for laptops, including encryption, access controls, and antivirus software.

2. Accounts and Mail Systems

• User Account Management: Create, modify, and deactivate user accounts across various systems (e.g., Active Directory, email servers).

• Email Administration: Manage email accounts, troubleshoot email-related issues, and ensure proper functioning of mail servers.

3. Network Administration

• Network Devices: Monitor and maintain network devices (routers, switches, firewalls) to ensure optimal performance and security.

• Network Troubleshooting: Diagnose and resolve network connectivity issues.

• Network Security: Implement security measures such as firewalls, intrusion detection systems, and VPNs.

4. Server Management

• Server Maintenance: Regularly inspect and maintain servers (physical or virtual) to prevent downtime.

• Backup and Recovery: Set up and manage data backup systems for servers.

• Server Security: Implement security patches, access controls, and monitoring tools.

5. Security Measures

• Physical Security: Ensure physical security of hardware assets (servers, laptops, networking equipment).

• Access Controls: Define and enforce access controls for various systems.

• Vulnerability Management: Regularly assess and address security vulnerabilities.

6. Documentation and Reporting

• Inventory Management: Maintain accurate records of hardware inventory, licenses, and warranties.

• Incident Reporting: Document incidents, resolutions, and preventive measures.

QUALIFICATIONS 

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. 

• Experience: At least 3 years of experience in hardware maintenance, network administration, or a similar role. 

• Certifications: Relevant certifications (e.g., CompTIA A+, Cisco CCNA, Microsoft Certified: Azure Fundamentals) are advantageous. 

• Skills: 

• Strong technical proficiency in hardware, networking, and security domains 

• Network knowledge: LAN / WLAN / switching / routing / firewall management 

• Ability to troubleshoot complex technical issues 

• Excellent communication skills for user support 

• Attention to detail and proactive problem-solving 

• Fluent English required, fluent French desirable; 

COMPENSATION AND BENEFITS  

• For this position, gross salary between 5’500 CHF and 5’770 CHF monthly (before income tax). NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education and experience of staff. A contribution to medical insurance of 450 CHF per month is already included in the salary figure.  

• Insurance covering professional and non-professional accidents throughout the period of employment with IMPACT 

• Health insurance, life insurance and repatriation assistance in case of field visits/temporary deployments  

• Applicants must hold a valid work permit for Switzerland or be EU/EFTA citizens 

• Up to 40% of remote work on a weekly basis