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Customer Success Manager - German speaker

  • Barcelone, 08007

  • CDI

  • 03/02/2025

Description

Do you want to be part of a cutting-edge revolution that's redefining the automotive industry? If so, look no further. At CarCutter, we don't just offer a product, but a vision.

Backed by Diffusely, the global leader in image quality, CarCutter is the leading  automotive tech-based image solution offering a game-changing SaaS product to car dealerships and marketplaces.

We are at the forefront of innovation, providing AI-driven technology that is reshaping the car selling experience, capturing attention, and driving sales like never before.


Visit our websites to learn more about us: www.car-cutter.com / https://diffuse.ly/

Mission

Location: Barcelona or Paris.

Key Responsibilities:

  • Onboarding for Strategic Accounts:

    • Lead a seamless onboarding process for strategic accounts, ensuring alignment with their unique business goals and requirements.

    • Develop tailored onboarding plans to address the specific needs of high-value clients.

    • Conduct personalized product demos and training sessions for key stakeholders within strategic accounts.

    • Collaborate closely with cross-functional teams (Sales, Product, and Support) to ensure smooth integration and deployment.

    • Provide ongoing support during the onboarding phase, proactively addressing any technical or operational concerns.

    • Document onboarding processes and outcomes, ensuring consistent best practices across accounts.

    Customer Engagement & Satisfaction:

    • Build strong relationships with strategic accounts through regular check-ins and open communication.

    • Monitor product usage and adoption to identify opportunities for optimization.

    • Advocate for customer needs internally, collaborating with product teams to drive improvements.

    Retention & Churn Prevention:

    • Identify potential risks and proactively address challenges to ensure long-term retention.

    • Develop and execute account success plans for strategic customers.

    Technical Support & Integration:

    • Support API integrations and other technical onboarding tasks for strategic accounts.

    • Collaborate with engineering and product teams to resolve technical challenges efficiently.

    Growth & Expansion:

    • Identify opportunities for upselling and cross-selling within strategic accounts.

    • Support the Sales team in presenting additional solutions tailored to client needs.

    Process Improvement:

    • Continuously refine the onboarding framework for strategic accounts.

    • Share insights and feedback from onboarding experiences to improve internal processes.

Profil

Profile:

Hard-Skill Requirements:

  • Solid customer facing experience

  • Some experience in pre-sales, technical sales or as technical consultant

  • Good basic technical knowledge of contexts 

  • CRM experience (Hubspot, Salesforce)

Soft-Skill Requirements:

  • Strong communication skills and customer-oriented thinking

  • Ability to empathize with customers and identify needs

  • Thorough way of working

  • Reliability

  • Time management and prioritization of tasks

  • Language : English & German

Of advantage:

  • Completed technical education

  • Solid IT experience (SQL/Amazon S3/FTP concept)

  • Bachelor’s Degree in Business or equivalent

What We Offer:

  • Health Insurance with Alan

  • Meal Vouchers

  • Opportunity to grow professionally within a fast-growing global company.

  • Warm working atmosphere: Good, friendly communication and warm cooperation are the order of the day at our company.

Hiring Process:

  • Interview with the Talent team

  • Interview with Alix, our Head of CSM

  • Interview with the founder of CarCutter