Technical Customer Support Executive
Description
Diffusely (ex Meero) is the world expert in image quality, providing the best end-to-end visual content solutions for online sellers.
From fashion professional photography to AI-based image management and quality enhancement, we’re here to analyze, optimize and beautify all visuals in order to boost online sales.
At the crossroads of AI and creativity, Diffusely partners with players in diverse industries (Real Estate, Automotive, Fashion...) all around the world.
Mission
Localisation: Bengaluru, India
We are looking for a Technical Customer Support Executive to join our Care team. Your primary mission will be to be the bridge between the Care and the Product team, where you will help users get faster, accurate replies by owning user concerns.
Responsibilities:
Technical support for our Industry-leading SaaS product, which requires proactivity in issue identification and in contacting our client’s service provider.
Use customer support tools (HubSpot, Jira, Zendesk) to manage and resolve queries.
Analyze data/log patterns to solve technical difficulties.
Actively gather and communicate customer feedback, suggestions, and trends to contribute to the continuous improvement of our products and services.
Bug qualification/reproduction/prioritization.
Debug technical difficulties and perform root cause analysis
Profil
Profile Requirements:
Overall experience of 3 years, with a minimum of 2 years of experience for Technical Support in a SaaS environment.
Autonomous, organized with good communication and analytical skills.
Experience with Jira and Hubspot is a plus.