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Customer Success Manager - German speaker

    Description

    Do you want to be part of a cutting-edge revolution that's redefining the automotive industry? If so, look no further. At CarCutter, we don't just offer a product, but a vision.

    Backed by Diffusely, the global leader in image quality, CarCutter is the leading  automotive tech-based image solution offering a game-changing SaaS product to car dealerships and marketplaces.

    We are at the forefront of innovation, providing AI-driven technology that is reshaping the car selling experience, capturing attention, and driving sales like never before.


    Visit our websites to learn more about us: www.car-cutter.com / https://diffuse.ly/

    Mission

    Location: Paris or Barcelona.

    Key Responsibilities:

    • Onboarding for Strategic Accounts:

      • Lead a seamless onboarding process for strategic accounts, ensuring alignment with their unique business goals and requirements.

      • Develop tailored onboarding plans to address the specific needs of high-value clients.

      • Conduct personalized product demos and training sessions for key stakeholders within strategic accounts.

      • Collaborate closely with cross-functional teams (Sales, Product, and Support) to ensure smooth integration and deployment.

      • Provide ongoing support during the onboarding phase, proactively addressing any technical or operational concerns.

      • Document onboarding processes and outcomes, ensuring consistent best practices across accounts.

      Customer Engagement & Satisfaction:

      • Build strong relationships with strategic accounts through regular check-ins and open communication.

      • Monitor product usage and adoption to identify opportunities for optimization.

      • Advocate for customer needs internally, collaborating with product teams to drive improvements.

      Retention & Churn Prevention:

      • Identify potential risks and proactively address challenges to ensure long-term retention.

      • Develop and execute account success plans for strategic customers.

      Technical Support & Integration:

      • Support API integrations and other technical onboarding tasks for strategic accounts.

      • Collaborate with engineering and product teams to resolve technical challenges efficiently.

      Growth & Expansion:

      • Identify opportunities for upselling and cross-selling within strategic accounts.

      • Support the Sales team in presenting additional solutions tailored to client needs.

      Process Improvement:

      • Continuously refine the onboarding framework for strategic accounts.

      • Share insights and feedback from onboarding experiences to improve internal processes.

    Profil

    Profile:

    Hard-Skill Requirements:

    • Solid customer facing experience

    • Some experience in pre-sales, technical sales or as technical consultant

    • Good basic technical knowledge of contexts 

    • CRM experience (Hubspot, Salesforce)

    Soft-Skill Requirements:

    • Strong communication skills and customer-oriented thinking

    • Ability to empathize with customers and identify needs

    • Thorough way of working

    • Reliability

    • Time management and prioritization of tasks

    • Language : English & German

    Of advantage:

    • Completed technical education

    • Solid IT experience (SQL/Amazon S3/FTP concept)

    • Bachelor’s Degree in Business or equivalent

    Hiring Process:

    • Interview with the Talent team

    • Interview with Alix, our Head of CSM

    • Interview with the founder of CarCutter