As a high-tech company based in the Grenoble area (France), we, BioLogic, design, manufacture and market measurement instruments in the field of fundamental electrochemistry and energy storage to research laboratories and manufacturers.
With 220 employees worldwide, we are experiencing strong international growth (6 subsidiaries abroad and a distribution network) ; more than 90% of our business is exported.
BioLogic is a company which values collaborative work, and the commitment of its employees as much as the respect of their work/life balance and working conditions.
Missions
To support our business growth in Western part of India, we are looking for a Service & Support Engineer who can provide technical service support to our customers in the region.
Reporting to: Area Sales-in-charge
Location: Head Office, Thane
Your Duties Include:
· Acquire an excellent understanding of our products and its applications.
· Perform Instrument installations, service activities and preventive maintenance as required along with accompanying documentation and reports.
· Take ownership to resolve and/or escalate customer issues and complaints and provide onsite or remote technical support as per client requirements.
· Perform and document the installation and operational qualifications of all new instruments.
· Resolve instrumentation issues through hardware and software troubleshooting.
· Manage communications (email and telephone) with customers to ensure issue resolution and proper follow-up.
· Communicate effectively with customers and build good relationships with them.
· Troubleshoot and perform repair works of instruments, electronic boards and cables as required.
· Coordinate for deliveries, Maintain local inventory with proper records, for spares and instruments.
· Perform product demonstration for customers as required in coordination with Area Sales-in-charge.
· Maintain records of installation and service activity details in service register & installation certificates.
· Prepare and submit reports on customer facing activities to the management in prescribed formats.
· Work in coordination with the team and actively participates in team meetings.
Profil
Requirements:
· Experience: Minimum 1 - 3 years or above in Institutional sales and service, Industries, R&D Centres
· Education: B.E / B.Tech. in Electrical or Electronics; MSc. Chemistry, Physics, Electronics.
· Language: Compulsory: English, Hindi; Preferred: Marathi
· Travel to customer locations required – up to 60%
· Excellent communication and organizational skills.
· Ability to learn and pick-up troubleshooting skills quickly and can handle service issues independently.
Preferred:
· Knowledge of Electrochemistry, Battery Testing, Solar and other non-conventional technologies
· Basic knowledge in MS Office, including Word, Power Point, Excel
Skills:
· Troubleshooting, repairing and tracking instrument issues.
· Problem solving & analytical mindset.
· Ability to build relationships.
· Proactive and has an eye for details.