Retour aux offres

Customer Success Manager - Big Data & Analytics Fintech

  • London, EC2V 5BT

  • CDI

  • 23/10/2023

Description

About Opensee

Opensee provides instant big data analytics solutions to financial institutions. Our mission is to empower business users to autonomously exploit data at a scale and granularity never seen before in order to optimize risk management, trade execution, regulatory reporting and more.

Founded in 2015 by senior banking executives and big data technology experts, Opensee's commercial traction exploded in 2020 with deployment in several Tier 1 financial institutions on critical use cases. To sustain that growth, we doubled our headcount that same year and are now expanding in London, NYC and Singapore.

 

What’s in it for you?

  • Develop expertise in one of the most advanced solutions for risk aggregation

  • Work in a dynamic environment where innovation and creativity are highly valued

  • Benefit from a wealth of development opportunities as we constantly seek new talent to join us and support our growth

Mission

What are you going to do?

As a Customer Success Manager, you will be in charge of implementing Opensee’s solution within our clients:

  • Act as the cornerstone of the integration cycle at Opensee’s clients

  • Conduct tricky and complex projects

  • Manage all aspects of the implementation project facing clients (IT, Business) and internal resources (DataOps, Developers)

  • Advise clients on best practices and optimization for Opensee implementation

  • Gather client requirements for new features and product enhancements and work with Product Owners to contribute to the product’s evolution

  • Contribute to product support and troubleshooting

  • Participate in demos and Proof of Concepts

Profil

Requirements


Must-have:

  • Master’s degree in Engineering or equivalent

  • Excellent analytical, numerical and conceptual skills

  • Excellent verbal and written communication skills in English

  • Experience in project management

  • Problem solver

  • 2-5 years experience in tech, finance or consulting

  • Skills with SQL

  • Interest in Tech and Finance


Nice-to-have:

  • Background in coding or testing

  • Skills in Big Data technologies and Python

  • Experience in a SaaS environment

  • Experience in a Tech Startup/Scaleup

  • Experience with Agile or Scrum methodologies


Working conditions 

  • Permanent position

  • Location : London (The City)

  • Hybrid working (3 days a week in the office)


How to apply 

Send us your resume and a brief description of why you are interested in joining us, and we will come back to you very shortly!