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[DL] Support and Service Engineer (M/F/D)

  • Permis requis

Description

Bio-Logic, a global high-tech company based in Grenoble, France,  develops, manufactures  and sells analytical measuring instruments in the fields of basic electrochemistry, energy storage and conversion (batteries/fuel cells/supercaps), photovoltaics, corrosion, sensors, electrical  Material analysis  and Rapid kinetics to customers in research and industrial laboratories  The company has experienced steady and strong international growth, generating more than 85% of its turnover from its export activity.  Due to continued growth, we, the German subsidiary Bio-Logic Science Instruments GmbH, are looking for a support technician (m/f/d) to strengthen our 8-member team in Göttingen.

Mission

Your tasks:

  • Product categories to be supported: potentiostats/galvanostats, battery cyclers, impedance analyzers, scanning systems and accessories for all previously mentioned areas 

  • Processing of technical support requests from sales and directly from the customer (via the website, e-mail, telephone or video conferencing) with a focus on

    • Support in dealing with hardware

    • Software Support

    • Troubleshooting/optimization of experimental setups

in close cooperation with the German and French colleagues (sales managers, support engineers, application engineers, product managers)

•        Tracking of support requests in the ITS (incident ticket system)

•        Remote or on-site diagnosis of necessary repairs

•        Carrying out repairs on electronic components, soldering circuit boards, tracking the required working time

•        Coordination of returns between the customer and production in France for successful repair processing and tracking

•        Creation of service offers in CRM

•        Processing of frequent support cases in the form of technical documentation/videos (Application Notes/Technical Notes) in German/English

After successful training:

  • Calibration/repair work

  • Troubleshooting complex experimental setups

  • Occasional travel in Germany/Austria/Switzerland

Profil

Your profile:

  • You have a completed apprenticeship and experience with hardware of laboratory equipment (measurement technology), software/firmware management

  • Technical understanding and manual skills in the repair of electronic components (printed circuit boards, installation and removal of components in the equipment

  • Fluent German and good English skills, French is not a must but an advantage

  • You like to solve complex problems in the interaction of hardware/software/application

  • Good PC skills (at least:  MS Office, MS Teams, ITS, CRM) and interest in acquiring new ones (operating software of our devices)

  • You learn quickly and can develop targeted and systematic customer solutions. You can improvise and thanks to your excellent trouble-shooting skills and technical curiosity, you can quickly find your way into new and complex contexts and ask for the necessary information to identify the problem

  • Customer satisfaction and the most efficient problem-solving strategies are your motivation at work

  • Continuous training is a standard for you

  • Driving license class B

We offer:

 

  • A modern office workplace in Göttingen with additional possibility for home office and an 8-member team that knows and uses the strengths of each member

  • Cultural diversity through our French colleagues and our international customers, especially from universities. Short decision-making processes and the opportunity to actively shape our growth

  • Intensive and supervised training period with enough freedom to work independently as quickly as possible

  • Regular training and development opportunities

  • Occupational accident insurance and employer-funden pension, if desired