Technical Account Manager (M/F)

Contrat ร  Milano, 20122 - CDI - 10/11/2020


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                                                                            ๐Ÿ’ณ๐ŸŒ๐Ÿ’ก๐ŸŽฏ OUR JOB ๐Ÿ’ณ๐ŸŒ๐Ÿ’ก๐ŸŽฏ

HiPay is a European Fintech specialized in Omnichannel payment solutions.

As an innovative player constantly evolving, we support more than 4 000 merchants in France and abroad.

Our idea is simple: offer a global package, powerful and innovative allowing our merchants to provide a fluent purchase process and a pleasant shopping experience.

More than just a payment service: we use the power of payment data and offer our merchants a deep knowledge of their clients.

Click & Collect, web-to-store/store-to-web : you may have recently used our services without knowing !

More information: careers site 

                                                                              ๐Ÿค™๐Ÿš€๐Ÿ˜€ OUR IDENTITY ๐Ÿค™๐Ÿš€๐Ÿ˜€

Definitely digital and innovative, HiPay is a company with an active group where words like โ€œagiltyโ€, โ€œbenevolenceโ€, โ€œsharingโ€ or โ€œindependenceโ€ have a full meaning.

                                                                      ๐Ÿ™‹โ€โ™€๏ธ ๐ŸŒŽ๐Ÿ™‹โ€โ™‚๏ธ๐Ÿ’ฅ WHAT WE OFFER ๐Ÿ™‹โ€โ™€๏ธ ๐ŸŒŽ๐Ÿ™‹โ€โ™‚๏ธ๐Ÿ’ฅ

  • Join a growing company
  • Set daily challenges
  • A personalized onboarding process
  • Developing in an international context
  • Working but not only: Share, Exchange and laugh
  • Animated lunches, afterworks and parties all year long

                                                                                   ๐Ÿค“๐Ÿน๐ŸŽฏ YOUR (FUTURE?) JOB ๐Ÿค“๐Ÿน๐ŸŽฏ

After an intensive training with your Parisians colleagues:

Support: Provide troubleshooting and technical support via phone, web-based tools and email to worldwide e-commerce actors using HiPayโ€™s solutions.

Consulting: Build and maintain long-lasting relationships with key merchants to give them advice regarding the best implementation practices and also address specific requirements.

                                                              ๐ŸŽฏ YOU ARE A GOOD FIT FOR THIS POSITION IF... ๐ŸŽฏ

  • You have a background in problem analysis and resolution of software problems.
  • Youโ€™re familiar with internet technologies and you have knowledge of customer relations technical processes (such as SQL / HTML / JavaScript / PHP).
  • Youโ€™re innovative, have a strong problem-solving capabilities and youโ€™re able to adapt to new processes and procedures quickly while dealing with many varied technical support requests
  • Youโ€™re committed, flexible and demonstrate an ability to maintain high levels of productivity with minimal supervision
  • You enjoy working as a team player and are eager to improve your skills, learn from others and share your knowledge
  • You can write scripts in PHP code
  • Youโ€™re fluent in Italian and English, additional language(s) will be appreciated.

                                                                                      ๐Ÿ‘‰ RECRUITMENT PROCESS ๐Ÿ‘‰

  1. 1st interview with the Senior Head of Italy + 2 members of the french โ€œBusiness Operationsโ€ team
  2. Conducting a test
  3. 2nd interview with a Talent Acquisition Manager

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