Customer Success Manager

Contrat à Lyon, 69003 - CDI - 27/09/2022


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ncScale is a startup developing a Saas allowing companies to optimize security and life cycle of their no-code apps. ncScale just raised $2.6M with two well-known investment funds, Kima and Elaia.

Our brand new office are near the Part-Dieu train station at 15, rue des Cuirassiers in the 3rd Lyon district, and our almost fifteen team members are dispatched all around France.

🦄 Why us?

  • You will be one of the first customer success in a startup whose wish is to become a Unicorn

  • You will work in an International Environment, with customers all around the world (US, Europe,...) 

  • You will join a dynamic team with high ambitions, in a relaxed and a benevolent atmosphere!

🎯 Job Description

  • Onboarding our users in both French and English

  • Making sure our tool is installed correctly 

  • Creating content to lead to autonomous installation 

  • Reporting after each onboarding and maintaining the CRM up to date

  • Relay to R&D team observations and suggestions to improve our solution

  • Organizing offline events

🔎 Who are you?

  • You have good interpersonal skills and team spirit

  • Fluent in English

  • Versatile, Meticulous, persistent, autonomous, and curious

  • You are willing to throw yourself into a young and dynamic startup 

  • Knowledge of no-code tools - Bubble, Make, Airtable

  • Knowledge of code good practices would be a plus

When : Position available immediately

Where : Ideally Lyon, FR - full remote is possible

What : Full-time, permanent contract (CDI)

Status : employee 

Salary : €35k-40k depending on profile

Benefits : Flexible time schedule, the company pays for 70% of insurance policy, transport

Selection question : Shortly tell us what are your motivations and why would you be the perfect match for this position (mandatory question)



🚀Process

  • First  meeting with Margaux, our Office Manager

  • Meeting with Benoît, our CEO and co-founder

  • Practical case

Offre terminée