Retour aux offres

Technical Account Manager H/F

    Description

    💳🎯 OUR JOB 💳💡

    HiPay is a European Fintech specialized in Omnichannel payment solutions.

    As an innovative player constantly evolving, we support more than 4 000 merchants in France and abroad.

    Our idea is simple: offer a global package, powerful and innovative allowing our merchants to provide a streamlined purchase process and a pleasant shopping experience.

    More than just a payment service: we use the power of payment data and offer our merchants a deep knowledge of their clients.

    Click & Collect, web-to-store/store-to-web : you may have recently used our services without knowing !

    More information: careers site

    🤙🚀 OUR IDENTITY 🤙🚀

    Definitely digital and innovative, HiPay is a company with an active group where words like “agilty”, “benevolence”, “sharing” or “independence” have a full meaning.

    🌎💥 WHAT WE OFFER 🌎💥

    • Join a growing company
    • Set daily challenges
    • A personalized onboarding process
    • Developing in an international context
    • Working but not only: Share, Exchange and laugh
    • Animated lunches, afterworks and parties all year long

    Mission

    🤓🏹🎯 YOUR (FUTURE?) JOB 🤓🏹🎯

    Your missions: 

    • Provide technical and functional advices
    • Advise and suggest onboarding best practices about payment solutions
    • Manage the integration project follow-up of new clients
    • Create and host technical workshops with clients
    • Follow customer deliverables with functional point of view
    • Be attentive to technical evolutions into client information system
    • Respond quickly and efficiently to customer requests during the integration process
    • Manage onboarding project with a focus on internal and cross-team communication

    👉 RECRUITMENT PROCESS 👉

    1st interview with the Senior Head of Portugal + technical team

    2nd interview with a Talent Acquisition Manager

    Profil

    🎯 YOU ARE A GOOD FIT FOR THIS POSITION IF... 🎯

    • You have a background in problem analysis and resolution of software problems.
    • You’re familiar with internet technologies and you have knowledge of customer relations technical processes (such as SQL / HTML / JavaScript / PHP).
    • You’re innovative, have a strong problem-solving capabilities and you’re able to adapt to new processes and procedures quickly while dealing with many varied technical support requests
    • You’re committed, flexible and demonstrate an ability to maintain high levels of productivity with minimal supervision
    • You enjoy working as a team player and are eager to improve your skills, learn from others and share your knowledge
    • You can write scripts in PHP code
    • You’re fluent in Portugues and English, additional language(s) will be appreciated.