Role Summary

We are looking for a proactive, commercially minded Customer Success Executive to maximise the performance of Coyote's growing network of UK dealership partners. Winning a dealership is just the beginning. This role exists to make sure that every contracted dealer actively sells Coyote Secure, sells it confidently, and sells it consistently.

You will be the primary relationship owner for your portfolio of dealerships post-onboarding. That means being embedded in their world: understanding how each dealership operates, identifying where device sales are underperforming, and putting the right support in place to fix it. That support will take many forms; hands-on sales training, coaching for F&I and aftersales staff, point-of-sale and marketing guidance, performance reviews, and targeted interventions when a dealership needs a push.

This is not a passive account management role. You will be expected to treat each dealership like a commercial opportunity, set clear expectations, and drive measurable uplift in unit sales. You will work closely with the UK Country Lead and the implementation team, forming a bridge between the moment a dealership goes live and the point at which they are consistently hitting their sales potential.

If you are energised by coaching others to succeed, thrive on visiting customers, and want a role where your impact is directly reflected in the numbers, this is it.

Key Responsibilities

Dealership Performance & Sales Growth :

Own a portfolio of contracted dealerships and take full accountability for their Coyote Secure device sales performance
Identify underperforming dealers and develop targeted action plans to improve attachment rates and unit volumes
Conduct regular performance reviews with dealership management, presenting data on sales activity, conversion rates, and revenue contribution
Set realistic but stretching sales targets with each dealer and track progress against them
Proactively identify opportunities to increase the number of sales-active staff within each dealership

Training & Sales Enablement :

Deliver engaging, practical training sessions to dealership sales, F&I, and aftersales teams, both in person and remotely
Develop a strong working knowledge of Coyote Secure so you can train staff on the product, its benefits, and how to sell it convincingly to consumers
Create and maintain simple, effective sales scripts, objection-handling guides, and product conversation frameworks tailored to dealership environments
Identify skill gaps within dealership teams and design targeted coaching interventions to address them
Run refresher sessions following staff changes, low performance periods, or product updates

Marketing & In-Dealership Presence :

Ensure each dealership has the right point-of-sale materials, digital assets, and product information in place to support consumer sales
Work with the wider team to develop and deploy localised marketing campaigns and promotional activity that drive consumer awareness and purchase intent
Advise dealerships on how to incorporate Coyote Secure into their existing marketing channels, including social media, email, and in-showroom communications
Monitor and report on the effectiveness of marketing support and recommend improvements

Relationship Management :

Build strong, trusted relationships with key contacts at each dealership, from aftersales managers and F&I controllers to sales executives and dealer principals
Act as the primary point of contact for contracted dealers on all day-to-day queries, concerns, and commercial matters
Escalate technical or operational issues promptly and follow them through to resolution
Gather structured feedback from dealerships on product experience, market conditions, and competitive activity, and channel this back into the business

Reporting & Operational Excellence :

Maintain accurate, up-to-date records of dealership activity, visit logs, training delivered, and sales metrics
Produce regular reporting on portfolio performance, highlighting risks, opportunities, and recommended actions
Contribute to the continuous improvement of customer success processes, playbooks, and tools