Service and Sales Engineer (m/w), Chennai, India

Contrat à Chennai, 600027 - CDI - 17/02/2021


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High technology company from Grenoble, Bio-Logic, designs, manufactures and commercializes to research laboratories and industrials research and test equipment for electrochemistry, Energy storage and rapid kinetic reactions.

Bio-Logic is a French company with an international reach and a human size (100 employees in France). We have a sharp growth internationally (several offices across the world and a dense distribution network) with 85% of our business done with foreign markets.

Missions

Location: Chennai

To support our business growth in North India, we are looking for a Senior Sales and Service Engineer who can approach customers for sales and provide technical and application service support to our customers.

Reporting to: Regional Sales Manager

Your Duties Include:

• Instrument installations, service activities and preventive maintenance as required.

• Perform application support tasks for the range of our equipment and be agile in your service response.

• Perform and document the installation and operational qualifications of all new instruments.

• Resolve instrumentation issues through hardware and software troubleshooting.

• Manage communications (email and telephone) with customers to ensure issue resolution and proper follow-up, to assure customer satisfaction.

• Communicate effectively with customers and build strong relationships with them.

• Complement sales effort for the region by working in coordination with sales manager and head office.

• Develop interest of customers in our equipment, identify business opportunities, recommend solutions, and analyse sales options.

• Maintain customer / prospect database and activity / communication details on our CRM platform.

• Prepare reports by collecting, analysing, and summarizing information including sales forecasts, activities, and evaluation for assigned region.

• Achieve assigned sales target and develop sales strategy for the assigned area.

• Work with the team and contribute to team effort by accomplishing related results as needed.

Profil

Requirements:

• Experience: 2 - 5 Years or above in Institutional sales and service, Industries, R&D Centres

• Education: B.E / B.Tech. in Electrical or Electronics; MSc. Chemistry, Physics, Electronics; Any specialization in Electrochemistry

• Language: Fluency in both English and Tamil is mandatory

• Travel required – up to 75%

• Excellent communication and organizational skills.

• Ability to learn and pick-up troubleshooting skills quickly and can handle service issues independently

Preferred:

• Knowledge of Electrochemistry, Battery Testing, Solar and other non-conventional technologies

• Proficiency in MS Office, including Word, Power Point, Excel, CRM (Training will be given as required)

• Ability to create and deliver presentations.

Skills:

• Troubleshooting and tracking instrument issues.

• Organization, planning and prioritization.

• Problem solving & analytical mindset.

• Ability to build relationships.

• Proactive and has an eye for details.

Offre terminée