High technology company from Grenoble, Bio-Logic, designs, manufactures and commercializes to research laboratories and industrials research and test equipment for electrochemistry, Energy storage and rapid kinetic reactions.
Bio-Logic is a French company with an international reach and a human size (100 employees in France). We have a sharp growth internationally (several offices across the world and a dense distribution network) with 85% of our business done with foreign markets.
Missions
Location: Chennai
To support our business growth in North India, we are looking for a Senior Sales and Service Engineer who can approach customers for sales and provide technical and application service support to our customers.
Reporting to: Regional Sales Manager
Your Duties Include:
• Instrument installations, service activities and preventive maintenance as required.
• Perform application support tasks for the range of our equipment and be agile in your service response.
• Perform and document the installation and operational qualifications of all new instruments.
• Resolve instrumentation issues through hardware and software troubleshooting.
• Manage communications (email and telephone) with customers to ensure issue resolution and proper follow-up, to assure customer satisfaction.
• Communicate effectively with customers and build strong relationships with them.
• Complement sales effort for the region by working in coordination with sales manager and head office.
• Develop interest of customers in our equipment, identify business opportunities, recommend solutions, and analyse sales options.
• Maintain customer / prospect database and activity / communication details on our CRM platform.
• Prepare reports by collecting, analysing, and summarizing information including sales forecasts, activities, and evaluation for assigned region.
• Achieve assigned sales target and develop sales strategy for the assigned area.
• Work with the team and contribute to team effort by accomplishing related results as needed.
Profil
Requirements:
• Experience: 2 - 5 Years or above in Institutional sales and service, Industries, R&D Centres
• Education: B.E / B.Tech. in Electrical or Electronics; MSc. Chemistry, Physics, Electronics; Any specialization in Electrochemistry
• Language: Fluency in both English and Tamil is mandatory
• Travel required – up to 75%
• Excellent communication and organizational skills.
• Ability to learn and pick-up troubleshooting skills quickly and can handle service issues independently
Preferred:
• Knowledge of Electrochemistry, Battery Testing, Solar and other non-conventional technologies
• Proficiency in MS Office, including Word, Power Point, Excel, CRM (Training will be given as required)
• Ability to create and deliver presentations.
Skills:
• Troubleshooting and tracking instrument issues.
• Organization, planning and prioritization.
• Problem solving & analytical mindset.
• Ability to build relationships.
• Proactive and has an eye for details.