Senior Application Support Engineer (m/w)-Chennai, India

Contrat à Chennai, 600007 - CDI - 06/04/2021


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High technology company from Grenoble, Bio-Logic, designs, manufactures and commercializes to research laboratories and industrials research and test equipment for electrochemistry, Energy storage and rapid kinetic reactions.

Bio-Logic is a French company with an international reach and a human size (100 employees in France). We have a sharp growth internationally (several offices across the world and a dense distribution network) with 85% of our business done with foreign markets. 

Missions

To support our business growth in South India, we are looking for an experienced Application Support Engineer who can provide technical and application-based service support to our customers.

Reporting to: Regional Sales Manager / National Head of Application and Support

Location: Chennai

Key Accountabilities and Responsibilities:

• Perform Instrument installations, service activities and preventive maintenance as required along with accompanying documentation and reports.

• Provide pre/post sales applications support such as product presentations, system configuration; applications optimization; troubleshooting.

• Perform product demonstrations at customer or company sites and delivers comprehensive technical training for customers and colleagues.

• Take ownership to resolve and/or escalate customer issues and complaints and provide ongoing onsite or remote technical support as per client requirements.

• Liaise with local vendors as required to deliver local accessories and assist in shipping of RMAs and replacements. 

• Collaborate with Sales Representatives to develop technical selling strategies and accompany them on customer calls.

• Attending trade-fairs, workshops where the Company participates; prepare and present seminars / webinars.

• Monitor the presence and activity of competitors and propose measures to boost the company activities.

• Prepare and submit reports on customer facing activities to the management in prescribed formats. 

• Work in coordination with the team and actively participates in team meetings.

• Other miscellaneous duties as assigned.

Profil

Requirements:

• Academic Qualification: MSc in Chemistry / Electrochemistry with Ph.D. from reputed Institute in the field of electrochemistry (Can be relaxed for candidate with relevant experience).

• Experience: Minimum 5-10 years of experience in Electrochemical industry in India in application and support

• Proficiency in the area of analytical instruments, preferably related to electrochemistry and battery testing.

• Experience in handling government tenders & managing seminars / workshops is preferred.

• Language: Fluency in both English and Tamil is mandatory

• Travel required – up to 75%

Skills:

• Troubleshooting and tracking instrument issues.

• Ability to handle service issues independently.

• Communicate effectively with individuals, groups and large audiences.

• Create and deliver presentations.

• Organization, planning and prioritization.

• Problem solving & analytical mindset.

• Ability to build relationships.

• Proactive and has an eye for details.

• Ability to work independently as well as in team.

• Proficiency in MS Office (Word, PowerPoint, Excel)

Offre terminée