Sales and Service Engineer (m/w) Mumbai, India

Contrat à Thane, 400604 - CDI - 09/04/2021


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High technology company from Grenoble, Bio-Logic, designs, manufactures and commercializes to research laboratories and industrials research and test equipment for electrochemistry, Energy storage and rapid kinetic reactions.

Bio-Logic is a French company with an international reach and a human size (100 employees in France). We have a sharp growth internationally (several offices across the world and a dense distribution network) with 85% of our business done with foreign markets. 

Missions

To support our business growth in West India, we are looking for a Sales and Service Engineer who can approach customers for sales and provide technical service and application support to our customers.

Reporting to: Regional Sales Manager

Key Roles and Responsibilities:

• Perform Instrument installations, calibration, service and preventive maintenance as required along with accompanying documentation and reports.

• Take ownership to resolve or escalate customer issues and complaints and provide ongoing onsite or remote technical support as per client requirements.

• Perform application support tasks for the range of our equipment and be agile in your service response.

• Perform and document the installation and operational qualifications of all new instruments.

• Resolve instrumentation issues through hardware and software troubleshooting.

• Liaise with local vendors as required to deliver accessories and develop in-house solutions in team coordination.

• Manage communications (email and telephone) with customers to ensure issue resolution and proper follow-up, to assure customer satisfaction.

• Communicate effectively with customers and build strong relationships with them.

• Complement sales effort for the region by working in coordination with sales manager and head office.

• Develop interest of customers in our equipment, identify business opportunities and recommend solutions.

• Engage in cold calling and visits to potential customers to identify business opportunities.

• Maintain customer/prospect database and activity details.

• Prepare and submit reports on customer facing activities to the management in prescribed formats. 

• Work in coordination with the team and actively participates in team meetings.

• Other miscellaneous duties as assigned.

Profil

Requirements:

• Experience: Minimum 2-5 years of experience Institutional sales and service, Industries, R&D Centres

• Proficiency in the area of analytical instruments, preferably related to electrochemistry and battery testing.

• Education: B.E / B.Tech. in Electrical or Electronics; MSc. Chemistry, Physics, Electronics; Any specialization in Electrochemistry

• Language: Fluency in both English and Hindi is mandatory

• Travel required – up to 75%

• Excellent communication and organizational skills

• Ability to learn troubleshooting skills quickly and can handle service issues independently.

• Ability to drive a sales and cold calling / visits to customers.

Preferred: 

• Knowledge of Electrochemistry, Battery Testing, Solar and other non-conventional technologies

• Proficiency in MS Office, including Word, Power Point, Excel, CRM.

• Ability to create and deliver presentations.

Skills:

• Organization, planning and prioritization

• Meeting Sales Goals

• Problem solving & Analytical mindset.

• Ability to build relationships.

• Proactive and has an eye for details.

• Maintaining proper records of all sales and service activities

Offre terminée