Customer Onboarding Assistant (Stage)

Contrat à Barcelona, 08002 - Stage - 02/11/2019


Retour aux offres
At Amenitiz we are a team of passionate individuals, building the future of the hospitality industry.  We are developing a centralised platform to address all the digital needs of independent hoteliers and vacation rental owners. Our SaaS solution allows them to manage all the digital aspects of their properties (Website, sales, client management…) saving them valuable amount of time and money.

Co-founded by Alexandre (Ecole Hôtelière de Lausanne), Emmanuelle (ESCE) and Frédéric (ESSEC), we now have clients on 4 continents ranging from beautiful villas in greece to powerful brands like Pierre & Vacances.

We’re looking for dynamic and ambitious people to join us on our mission ! Our offices are located in the heart of Barcelona, right next to Plaza Catalunya.

Missions

With great growth comes great responsibility.

One of the most challenging goals at Amenitiz is to keep our clients super happy.

You will be responsible for helping the customer onboarding team setting up and training new clients to Amenitiz, you're in the front line of the company and you will be a reflection of the level of service we give our clients.

Your missions
  • setup new clients account, importing their information from other services or working with them to create it. 
  • help clients develop their online strategy and website to attract and convert more guests,
  • gather clients feedbacks post-onboarding for continuous improvement,

As their trusted contact you will have a direct impact on our customer satisfaction, product adoption and customer lifetime value.


Profil

Your responsibilities
  • Proactively look for ways to optimize our current processes, and help us save time which would be better spent helping clients

Your profile
  • You are confident and love helping people,
  • you have excellent organization and coordination skills,
  • Knowledge of  the hospitality industry is a plus,
  • Strong empathy skills, real desire to help customers
  • You have excellent verbal and written communication skills in French (native) and a good level in English
  • You are a problem solver and rigorous

In return of a great motivated profile, we offer
  • An amazing working environment
  • A very competitive compensation
  • Full-time job upon successful completion of the internship
  • Regular team and global events
  • Great coffee, fruits, ping-pong, video games

We’re growing fast and are looking for someone to join the team ASAP. If you believe you are the one we’re looking and want to join a great entrepreneurial adventure in its early beginnings then we want to hear from you !

Offre terminée