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Customer Service Operator

  • Bengaluru, 560001

  • CDI

  • 04/04/2024

Description

Created in 2016, Meero is the world expert in image quality, providing the best end-to-end visual content solutions for online sellers.

From fashion professional photography to AI-based image management and quality enhancement, we’re here to analyze, optimize and beautify all visuals in order to boost online sales.

At the crossroads of AI and creativity, Meero partners with players in diverse industries (Real Estate, Automotive, Fashion...) all around the world.

Meero is always looking to add fresh new talents in an already amazing team.

Mission

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Profil

Job Description:

  • Use customer support tools (Intercom, HubSpot, Jira) to manage and resolve queries.

  • Analyze data/log patterns to solve technical difficulties.

  • Make quick, effective decisions.

  • Utilize previous scenarios for debugging.

  • Demonstrate empathy to understand customer problems.

  • Apply a problem-solving approach to challenges.

  • Navigate multiple tools and processes efficiently

  • Provide first-level contact and convey resolutions to customer issues regarding hardware, software, and networking.

  • Properly escalate unresolved queries to the next level of support.

  • Track, route, and redirect issues to correct resources.

  • Update customer data and produce activity reports.

  • Walk customers through problem-solving processes.

  • Follow up with customers, provide feedback, and see issues through to resolution.

  • Utilize excellent customer service skills and exceed customers’ expectations.

  • Ensure proper recording, documentation, and closure of all issues.

  • Recommend procedure modifications or improvements.

  • Preserve and grow your knowledge of help desk procedures, products, and services.

Requirements: 

  • Proven working experience in providing customer support in a tech environment.

  • Strong client-facing and communication skills.

  • Advanced troubleshooting and multitasking skills.

  • Customer service orientation.

  • Experience with CRM systems and practices.

  • Technical understanding of computer hardware/software systems.

  • Familiarity with various operating systems (e.g., Windows, macOS, Linux) and network fundamentals.

  • Ability to diagnose and resolve basic technical difficulties.

  • Autonomous, organized with good communication and analytical skills

  • Experience with Jira and HubSpot is a plus

  • Bachelor’s degree in Information Technology, Computer Science or equivalent experience preferred.