Chez PrivateSportShop, on est comme vous, des passionnés de sport, des fondus, des fadas, des tarés, appelez ça comme vous voulez.

Lancée depuis mars 2011, la société entre dans une phase de structuration. Nous sommes à la recherche de nouveaux profils pour venir compléter une équipe existante de 200 collaborateurs.

Chez PrivateSportShop, nous encourageons la diversité et nous sommes fiers-ères de travailler avec des talents venant d'horizons différents.

Dans un esprit d'inclusion, les candidats-es seront considérés-ées sans égard à leur âge, leur appartenance ethnique, leur sexe, leur expression de genre, leur identité de genre, leur nationalité, leur religion ou leur orientation sexuelle.

Par ailleurs, PrivateSportShop est engagé en faveur de l’emploi des personnes en situation de handicap et fait partie du mouvement #ActivateurDeProgrès emploi et handicap.


Tous nos postes sont basés à Vendargues (34), à deux pas de Montpellier (34).

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IT Support Analyst

  • Vendargues, 34740

  • CDI

  • 21/02/2025

Description

Private Sport Shop is a leading online retailer specializing in sports equipment and apparel. We are passionate about providing our customers with high-quality products and excellent service. As we continue to grow, we are seeking a dedicated IT Support Analyst to join our team in Vendargues.

Mission

Job Summary:

The IT Support Analyst will provide technical assistance and support to our employees, ensuring the smooth operation of our IT systems. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and maintaining IT documentation. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach.

Responsibilities:

  • Provide first and second-level technical support to employees via phone, email, and in person.

  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and network devices.

  • Manage user accounts and access permissions in Active Directory and other systems.

  • Install, configure, and maintain software applications and operating systems.

  • Document IT procedures, solutions, and knowledge base articles.

  • Assist with IT inventory management and procurement.

  • Collaborate with other IT team members to resolve complex technical issues.

  • Ensure timely resolution of support tickets and maintain accurate records in the ticketing system.

  • Provide training and support to employees on IT systems and applications.

Profil

Qualifications:

  • Bachelor’s degree in Information Technology or a related field (or equivalent experience).

  • Proven experience in an IT support role.

  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and Active Directory.

  • Experience with hardware troubleshooting and network basics.

  • Excellent communication and interpersonal skills.

  • Ability to prioritize and manage multiple tasks.

  • Strong problem-solving 1 and analytical skills.  

  • Fluency in English and French.