[INDIA] Management Assistant / Executive Assistant

Contrat à Bangalore, 560001 - CDI - 27/02/2024


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As a high-tech company based in the Grenoble area (France), we, BioLogic, design, manufacture and market measurement instruments in the field of fundamental electrochemistry and energy storage to research laboratories and manufacturers. 

With 220 employees worldwide, we are experiencing strong international growth (6 subsidiaries abroad and a distribution network) ; more than 90% of our business is exported. 

BioLogic is a company which values collaborative work, and the commitment of its employees as much as the respect of their work/life balance and working conditions.

Missions

We are looking for a motivated candidate with excellent verbal and written communication skills and diverse experience to support the management across various organizational functions and provide a highly responsible administrative support.

The ideal candidate will be highly organized, with experience of handling communications in complex situations, has quick decision-making ability, clarity of thought and attention to details. (S)he should be ethical, have a high degree of maturity, use tact and judgment in communication and preserve confidentiality of sensitive information. This role involves frequent communication with customers and international team members.

Reporting to: Managing Director | Location: Bangalore

Roles and Responsibilities:

Assisting management team

  • Fill in for the management team for external communications in their absence.

  • Help to organise meetings, prepare agenda, and note down the discussions of the meetings.

  • Respond to letters and emails not requiring the attention of management staff.

  • Support National sales manager by replying to customers in his absence.

  • Support in preparing presentations, SOPs, draft official letters, contracts, and other documentations.

  • Organize and coordinate with team for any team events and outings, including for travel and accommodation.

Marketing

  • Organise and keep track of marketing activities like emailing and LinkedIn activities.

  • Support in organising webinars, conferences and workshops and manage communication about marketing initiatives.

  • Work as a bridge between team members to gather information and communicate get with customers.

  • Co-ordinate with Marketing team in France and national sales manager for marketing activities

  • Take responsibility for Ad Hoc works for marketing e.g.- as required to organise workshops.

HR & Recruitment

  • Support recruitment activities like shortlisting and initial screening of candidates, organising interviews and communicating with candidates on the progress/result and joining.

  • Scheduling training of new employees, and evaluation during probation period.

  • Scheduling technical and behavioural training of team on timely basis in discussion with management.

  • Coordinate with HR team in France and external HR Consultant as required.

Quotations and orders

  • Support in preparing quotations for the sales team if required.

  • Support order processing team in communication with customers and with the headquarters in France.

  • Discuss priority of orders with management and track delivery of Orders using Excel sheet.

  • Track communication with order processing team in France to ensure of Orders as per delivery timeline.

  • Perform and document the installation and operational qualifications of all new instruments.

  • Resolve instrumentation issues through hardware and software troubleshooting.

  • Manage communications (email and telephone) with customers to ensure issue resolution and proper follow-up.

  • Communicate effectively with customers and build good relationships with them.

  • Troubleshoot and perform repair works of instruments, electronic boards and cables as required.

  • Coordinate for deliveries, Maintain local inventory with proper records, for spares and instruments.

  • Perform product demonstration for customers as required in coordination with Area Sales-in-charge.

  • Maintain records of installation and service activity details in service register & installation certificates.

  • Prepare and submit reports on customer facing activities to the management in prescribed formats.

  • Work in coordination with the team and actively participates in team meetings.

Profil

Requirements:

  • Experience: Minimum 1 - 3 years or above in Institutional sales and service, Industries, R&D Centres

  • Education: B.E / B.Tech. in Electrical or Electronics; MSc. Chemistry, Physics, Electronics.

  • Language: Compulsory: English, Hindi; Preferred: Marathi

  • Travel to customer locations required – up to 60%

  • Excellent communication and organizational skills.

  • Ability to learn and pick-up troubleshooting skills quickly and can handle service issues independently.

 

Preferred:

  • Knowledge of Electrochemistry, Battery Testing, Solar and other non-conventional technologies

  • Basic knowledge in MS Office, including Word, Power Point, Excel

 

Skills:

  • Troubleshooting, repairing and tracking instrument issues.

  • Problem solving & analytical mindset.

  • Ability to build relationships.

  • Proactive and has an eye for details.

Offre terminée