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Technical Support Specialist (SaaS) - Big Data & Analytics Fintech

    Description

    Opensee provides instant big data analytics solutions to financial institutions. Our mission is to empower business users to autonomously exploit data at a scale and granularity never seen before in order to optimize risk management, trade execution, regulatory reporting and more.

    Founded in 2015 by senior banking executives and big data technology experts, Opensee's commercial traction exploded in 2020 with deployment in several Tier 1 financial institutions on critical use cases. To sustain that growth, we doubled our headcount that same year and are now expanding in London, NYC and Singapore.

    What’s in it for you?

    • Develop expertise in one of the most advanced solutions for risk aggregation

    • Work in a dynamic environment where innovation and creativity are highly valued

    • Benefit from a wealth of development opportunities as we constantly seek new talent to join us and support our growth.

     

    Mission

    What are you going to do?

    As a Technical Support Specialist for SaaS clients, you will play a crucial part in addressing both infrastructure and product-related challenges for our cutting-edge SaaS projects.

    • Diagnose and resolve complex infrastructure and product issues for our SaaS projects.

    • Support ETL processes from data extraction, transformation, to loading, ensuring data accuracy and reliability.

    • Design, size and support the delivery of clients’ environments

    • Demonstrate a proactive approach to customer support, showcasing a keen interest in addressing client queries and issues.

    • Participate in on-call duties as needed, ensuring timely responses to critical incidents.

    • Provide guidance to Level 2 support teams, offering expertise on technical problem-solving.

    • Document troubleshooting procedures, issue resolutions, and best practices to create a comprehensive knowledge base for the support team.

    Profil

    Qualifications:

    • Master’s degree in Engineering or equivalent

    • Strong experience in Linux, SQL, Bash scripting, Python

    • Experience of Apache Nifi (ETL)

    • Familiarity with database architectures, data pipeline creation, and management.

    • Hands-on experience with DevOps tools and methodologies, particularly Docker and Kubernetes

    • Hands-on experience with main cloud providers platforms

    • First experience as a DevOps for SaaS projects would be a plus

    • Ability to quickly adapt to new environments and challenges.

    • Excellent communication skills, with a knack for understanding and translating client requirements.

    • Curious mindset with a passion for problem-solving and continuous improvement.

    • Excellent communication skills in English. French is a plus.

    • Previous exposure to financial domain datasets and analytics is a plus.

    Working conditions 

    • Permanent position

    • Location : Paris 17

    • Hybrid working (3 days a week in the office)

    How to apply 

    Send us your resume and a brief description of why you are interested in joining us, and we will come back to you very shortly!