Technical Support Engineer H/F

Contrat à Lisboa, 1150-101 - CDI - 04/10/2018

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HiPay Group is an expert in online payments. It offers e-retailers next generation payment solutions in order to leverage their businesses.
HiPay brings added value to payment processing with specific solutions, suited for each merchant, on data, mobile and international development. HiPay owns two European licenses: e-money issuer and payment institution, in order to support e-merchants in all their payment needs. HiPay has offices in 6 European countries and in Brazil, and has over 200 employees.
The Technical Support Engineer will operate as a first interface with many of HiPay’s merchants across the globe, working closely with the Sales, Account Management and Technical teams. The ideal candidate is extremely merchant-focused and highly motivated by team success. Experience in a technology-driven company is a definite plus. The candidate will also support in Partner integrations as and when required.

Provide troubleshooting and technical support via phone, web-based tools and email to worldwide e-commerce actors using HiPay’s solutions and assist International IT teams in development work.

Consulting: Build and maintain long-lasting relationships with key merchants and partners to give them advice regarding the best implementation practices and also address specific requirements

  • Experienced in using PHP / Symfony 2 – 3 / SQL / CSS (less) / Webservices (REST & SOAP) / Javascript (REACT / Frameworks) 
  • Fluent in English 
  • High energy, curiosity, autonomy 
  • Knowledge in Linux / shell / IDE PHPStorm / Docker

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